FAQs

Frequently Asked Questions (FAQ) – Regal Exquisite Designs

1. What types of products do you offer, and who do you cater to?

We specialize in high-quality African apparel and accessories for men, women, and children of all ages. Our collection includes clothing, jewelry, hats, and other cultural fashion pieces. We also cater to weddings (bride and groom, excluding suits and white wedding gowns), special occasions, and prom. As a 98% handmade brand, we ensure authenticity and premium craftsmanship.

2. Do you offer custom-made outfits for weddings, special occasions, and prom?

Yes! We create custom outfits for brides, grooms (excluding suits and white wedding gowns), special occasions, and prom. Our process goes through three stages:

1. Measurements Stage – We take accurate body measurements.

2. Sewing Stage – This phase includes three steps: beginning, mid-work, and finished work.

3. Fitting Stage – You try on your outfit to ensure a perfect fit, and adjustments are made if necessary.

 

3. How do I find my size?

We provide a detailed size chart on each product page to help you find the perfect fit. If you need further assistance, feel free to contact us before purchasing.

4. Do you offer custom or made-to-measure orders?

Yes! We offer custom sizing and made-to-order designs for select products. Contact us for custom requests, and we will be happy to assist.

5. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods. We also offer Buy Now, Pay Later options through Afterpay and Klarna.

6. Do you offer in-store pickup?

Yes! We offer local pickup for customers who prefer to collect their orders in person. Select the pickup option at checkout, and we will notify you when your order is ready.

7. How long does shipping take?

Processing takes 1-3 business days, and shipping typically takes 5-10 business days depending on your location. Expedited shipping options are available at checkout.

8. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates vary based on location and are calculated at checkout.

9. How do I track my order?

Once your order ships, you will receive a tracking number via email so you can follow its progress.

10. Can I cancel my order after placing it?

Orders can be canceled within 24 hours of purchase. After this period, we begin processing and cannot guarantee cancellations.

11. What is your return and exchange policy?

We accept returns and exchanges within 7 days of receiving your order, provided the items are unworn, unwashed, and in their original condition with tags. Custom-made items are final sale.

12. Do you offer wholesale or bulk orders?

Yes! We provide wholesale and bulk order discounts for businesses, events, and special occasions. Contact us for more details.

13. Do you restock sold-out items?

Most of our pieces are limited edition, but we occasionally restock popular styles. Sign up for restock alerts on our website.

14. Do you offer gift cards?

Yes! We offer digital gift cards in various amounts, perfect for gifting African fashion lovers.

15. Do you have a loyalty program?

Yes! Earn points on every purchase and redeem them for discounts, free shipping, and exclusive offers. Sign up on our website to start earning.

16. How do I care for my African print clothing?

Hand wash or use a gentle machine wash with cold water and mild detergent.

Do not bleach to maintain fabric vibrancy.

Iron on low heat, avoiding direct heat on prints.

Air dry for best fabric longevity.

17. Are your fabrics authentic?

Yes! We use 100% authentic African wax prints, kente, adire, and mudcloth fabrics sourced from Ghana and Nigeria.

18. Do you offer plus sizes?

Yes! We celebrate all body types and offer a range of sizes, including plus-size options on many designs.

19. How can I become a brand ambassador?

We love working with influencers and fashion lovers! Contact us via email or social media for ambassador opportunities.

20. Can I collaborate with your brand?

We are always open to partnerships, collaborations, and wholesale inquiries! Contact us for more details.

21. How can I contact customer service?

You can reach us via:

Email: regalexquisite@gmail.com

Text: 856-617-7325